Just to give an update on this now that it’s resolved.
I went to a local jewellers who are also a Tissot stockist and let them have a look over the watch and strap. They couldn’t see anything wrong with the watch or the lugs, nor the strap, so they recommended I get in touch with Tissot.
When I contacted Tissot about it they were very, VERY helpful. They instantly offered me a free like for like replacement on the strap I bought, though pointed out that I may continue to have the same problems with the new one.
Alternatively they offered to send me a replacement of the original strap that came with the watch, essentially for half price. The original strap has an alligator style finish and a butterfly clasp, neither of which I like, but they then offered me the alligator strap with a buckle for free…which I feel was a decent compromise.
Of course, in the time since I contacted Tissot about this the strap didn’t fall off once! The previous week it fell of my wrist three times!
I’ve received the replacement, non-quick release strap and have been wearing it for about a week now and have had no problems. I still preferred the plane black leather strap I originally bought, but it seems it just doesn’t play nice with this watch.
At the end of the day Tissot did right by me and I can rest assured that my watch will stay securely on my wrist!
Just to give an update on this now that it’s resolved.
I went to a local jewellers who are also a Tissot stockist and let them have a look over the watch and strap. They couldn’t see anything wrong with the watch or the lugs, nor the strap, so they recommended I get in touch with Tissot.
When I contacted Tissot about it they were very, VERY helpful. They instantly offered me a free like for like replacement on the strap I bought, though pointed out that I may continue to have the same problems with the new one.
Alternatively they offered to send me a replacement of the original strap that came with the watch, essentially for half price. The original strap has an alligator style finish and a butterfly clasp, neither of which I like, but they then offered me the alligator strap with a buckle for free…which I feel was a decent compromise.
Of course, in the time since I contacted Tissot about this the strap didn’t fall off once! The previous week it fell of my wrist three times!
I’ve received the replacement, non-quick release strap and have been wearing it for about a week now and have had no problems. I still preferred the plane black leather strap I originally bought, but it seems it just doesn’t play nice with this watch.
At the end of the day Tissot did right by me and I can rest assured that my watch will stay securely on my wrist!