themachinestops@lemmy.dbzer0.com to Technology@lemmy.worldEnglish · 19 天前Louis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to courtwww.tomshardware.comexternal-linkmessage-square151linkfedilinkarrow-up11.21K
arrow-up11.21Kexternal-linkLouis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to courtwww.tomshardware.comthemachinestops@lemmy.dbzer0.com to Technology@lemmy.worldEnglish · 19 天前message-square151linkfedilink
minus-squaremalloc@lemmy.worldlinkfedilinkEnglisharrow-up1·19 天前I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible. Gaslight the customer into returning and agreeing to a “refund at original cost”. Do this X number of times for contract bonuses or something.
minus-squareJcbAzPx@lemmy.worldlinkfedilinkEnglisharrow-up1·18 天前Thing is, original cost was usually higher than current market value. It’s only recently that has started biting them in the ass.
I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.
Gaslight the customer into returning and agreeing to a “refund at original cost”. Do this X number of times for contract bonuses or something.
Thing is, original cost was usually higher than current market value. It’s only recently that has started biting them in the ass.